Scottish Power – A fucking embarrassment to Scotland, and James Watt

Power is measured in Watts, named after James Watt, the pioneering scientist.

Scottish, refers to Scotland, a beautiful country, full of passionate individuals, rightly proud of their country, who are currently thinking about telling the rest of the UK to fuck off because of historic tensions, pillaging Europeans and Alec Salmon, and who can blame them; the people in London don’t have a fucking clue where it is. It is after all, well outside the M25.

Put them together, Scottish Power, my it sounds impressive doesn’t it. It should, but it doesn’t. It sounds like shit. It sounds like wankers, and it makes me want to hurt people, namely the fucking arseholes that run it. These people who likely got their jobs because their dads got them in, or because they took a face full of happy sauce, but however they got them, they should be sacked and rattled round the back of he head with a desk drawer on the way out for being so fucking clueless.

In November, I decided to leave Scottish Power after they put their prices up again. Just before winter. They weren’t alone, but still, underhand bastards. I went to EDF, who despite their utterly disgusting Price Freeze to 2017 (see earlier blog), their Price Freeze to 2015 was very good.

A few weeks later, Scottish Power rang me, asking me to go back, promising to save me money. They could too, I did the sums. Why put bills up then if you can make them cheaper? It’s because not everyone swaps, but it was a huge waste of my time. How little did I know how much time it would take. Oh the time.

My only concern was, and I made this very clear, was that I didn’t want to swap again, and end up with accounts unpaid, paying for the same energy twice etc, I wanted a simple transfer. “Of course” I was reassured, any money outstanding will be added onto your new account, and this would be paid for as part of my payment plan over the first year. Champion.

First months payment was made by direct debit. They took it out of my wife’s account, not mine. It used to come out of my wife’s account, but they were given my account. Dickheads. I rang them, told them to sort it. Luckily there was money in the account, so no charges, but still. Month 2, it came out of mine. No problem.

In February, out of the blue, I received a final demand for £92.99. I rang them up wanting to know what it was for. They explained it was outstanding from the last time I was with them. I told them this was exactly what I didn’t want to happen, and that I was told it would be added onto the new account. “That’s not how it works”. “It is how it works, I said, I’m not paying it all now”. I could have, but why should I?

“I can’t do anything to sort that out Mr Walker”

So I asked to make a complaint. Complaint made. I waited. I received a phone call in March. The chap said it was their mistake. He apologised, even offered £30 as an apology for the account mix up, and I was told I could arrange to pay the £92.99 over 12 months. No problem, all set up. Thank you.

A few weeks ago, I got a letter saying I had missed a payment, and the arrangement had been cancelled. I was thrilled. What joyous news. 20 minutes on hold waiting for customer services. “Your call is very important, and we’re really busy at the moment”. Well never mind, I had fuck all else to do. Take your time. When I finally got through, the woman said it was actually their fault, as they weren’t able to set up the direct debit in time to take the first payment. She apologised. A spot of light hearted banter and my initial slight irritation subsided. All in hand.

Just over a week ago, I received a letter from Sigma Red, a debt collection agency. I rang them. “What’s all this about rude boi?” I said, for as we all know, call centre operatives talk street. “You owe Scottish Power £92 bled, and us 15% more for the trouble”. “I don’t think so, I ain’t payin”. I told him the situation, and rude boi couldn’t have given less of a fuck. “Pay up or you is gettin a red flag on your credit record for bin a penniless fuck”. “Dat is bare deng, I ain’t payin”. “You is gettin credit probs bled”.

I explained the letter said I had 10 days to sort it. And we parted company.

59 minutes on hold to waiting for Scottish Power. “Now then, you’ve made a balls up here” I said politely. I had checked my bank account, and they hadn’t taken it again. I told them I wanted an apology and I wanted refunding for the mobile phone calls to their 0800 and 0845 numbers.  I was told, after being put on hold again, that the balance would be transferred immediately to the new account, and it would be sorted. If I sent a letter explaining I was out of pocket, it would be looked at. I was filled with confidence.  The whole episode of getting home from work, pricking about with rude boi and Scottish Power took me until after my 3 year old had gone to bed, and for the time she was up, I was annoyed, and without patience for her. I felt like shit when she had gone to bed.

Yesterday, I got an email, saying there had been a change to my credit record. “Surely not them” I thought, and as I was busy at work, I forgot about it.

Arriving home today, I received another letter. Another debt collection agency. Another demand for the same money. Typically, it was just after 4pm, and they closed at 4.  Another hour on the phone waiting for Scottish Power…

“I want to speak to the most senior person there”

“He’s training”

“Go get him”

“I’m not allowed to do that”

“Why? What will happen? How long will the training last?”

“Probably half an hour”

“I’ll hold”

There was a pause.

“Hello? I’d like to hold please. I’ve been waiting an hour, another 30 minutes is fine”.

“One moment”

She came back. Asked me what the problem was. I explained. I went through everything. She explained their system was being updated, and she couldn’t access my account. She could arrange a call back in 3-5 days. I again said this didn’t matter. I wanted it sorting, it wasn’t too much to ask when my credit record was being ruined because of their fuck up. She put me on hold. Her supervisor came on the line.

“How can I help”

“Well what have you been told”

“She has told me everything, but I’ve come to tell you the systems are being updated”

“I KNOW THAT. I BELIEVED HER”

“Well they are”

“I don’t care, I want someone to sort this”

“I will get someone to call you Monday”

We will see.

In the meantime, here is proof they still say I owe them £92.99, and here is proof that I pay, and that they gave me £30 for being shite. I’m £446 in credit in my new account. The irony.

SP2SP1

So that is why I hate Scottish Power; it is like so many other multinationals these days, run by people that couldn’t give a fuck. Run by people whose significant stakeholders have probably got their nephew a job at which they don’t have a clue, and whose grandparents were probably brother and sister.

My voice is only tiny here, I don’t matter to Scottish Power, I am small fry, but I don’t like being treated like a twat. I’m not a twat Scottish Power, you are. I’ve spent hours trying to sort this simple problem out. I’ve used my mobile phone costing 20p a minute for over 3 hours, I have the screenshots, and I’ve been short with my wonderful daughter, all because your staff are thick as fuck. I want this sorted you cocks, it’s not fucking difficult, I want my money back for the phone calls, I want you to apologise to me and my beautiful little daughter, and most of all, if you get a moment (and I know you are very, VERY busy), tell your board of directors I think they’re all fucking pricks. Ta.

 

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